Full transparency
FAQs
Every new vehicle comes from the manufacturer with a basic factory warranty.
This agreement states that the manufacturer will repair or replace any part of the vehicle in the event of a mechanical malfunction for a limited period or limited number of miles.
Once this warranty expires you have nothing to protect yourself from expensive vehicle repair costs. EV Car Warranty will protect you for a specified amount of time and/or mileage.
This agreement states that the manufacturer will repair or replace any part of the vehicle in the event of a mechanical malfunction for a limited period or limited number of miles.
Once this warranty expires you have nothing to protect yourself from expensive vehicle repair costs. EV Car Warranty will protect you for a specified amount of time and/or mileage.
EC Car Warranty will settle the Authorised Repair Cost as instructed by you. This can either be directly to your chosen Repairer and you will likely have nothing to pay, unless there are valid reasons why we are only paying a part of the bill.
Selling your car with the service and maintenance warranty plan intact may assist in its sale. To request a transfer of your plan send us an email to info@evcarwarranty.co.uk and supply the details of the person to whom you will be selling your vehicle. There is no fee, however, your Plan may not be transferred if the vehicle is sold to a motor dealer or trader or if the unexpired value has been exceeded by Repair Costs.
Lloyds Warranty accept payment using all major credit cards, debit cards and personal cheques. You can choose to pay in a single one off payment or you can in monthly instalments.
Ask your garage to call the repairs department to log the Vehicle fault. They don’t need an account with us.
EV Car Warranty plans come with my ‘No Quibble 14 day Money Back Guarantee’ you can cancel your plan at any time within the first 14 days and providing you have not requested that we meet the cost of any repairs, we will cancel your plan and refund your payment without deduction.
We do recommend that you always try to buy a car which has FSH, as there is really nothing like a full book of main dealer service stamps when it comes time to move your car on. It is very important that your vehicle is fully serviced as recommended by the manufacturer within the last 12 months, using a VAT registered garage, during the period of protection.
We offer two policy types -
Continuous policies which enable you to pay by direct debit continuous authority until you decide to cancel the scheme. The first month's payment for this scheme must be paid by a suitable debit or credit card. If you would like to set up a continuous policy, please email our team: info@evcarwarranty.co.uk
Annual policies for either one, two or three years. These can be purchased online and paid for in one payment - Alternatively you can email us: info@evcarwarranty.co.uk to arrange to spread the payments
Continuous policies which enable you to pay by direct debit continuous authority until you decide to cancel the scheme. The first month's payment for this scheme must be paid by a suitable debit or credit card. If you would like to set up a continuous policy, please email our team: info@evcarwarranty.co.uk
Annual policies for either one, two or three years. These can be purchased online and paid for in one payment - Alternatively you can email us: info@evcarwarranty.co.uk to arrange to spread the payments
This is a direct contract between you and us, thereby eliminating the middleman - the dealer - who usually marks up the policy by 50-60%.
We also have more experience than anybody else in this sector. Our underwriters understand the risk and by dealing directly with you, we reduce our costs.
We also have more experience than anybody else in this sector. Our underwriters understand the risk and by dealing directly with you, we reduce our costs.
You can buy a policy for 12, 24 or 36 months.
Email us: info@evcarwarranty.co.uk and we will explain your transfer options.
Send us an email: info@evcarwarranty.co.uk
EV Car Warranty take complaints very seriously and so do I. Any complaint is thoroughly investigated by our Customer Services Department and if necessary by the Managing Director of the entire company! You still have your statutory rights of complaint such as contacting Citizens Advice, Trading Standards or the County Court, but unlike all other warranties, this is a Service and Maintenance Warranty Plan and unlike all other warranties,
Investigation
A complaint handler will investigate your complaint. They will not have been directly involved in the issue you are complaining about.
Communication
If we need to ask you for more information, we will tell you why this is necessary.
If we need to take action to settle the problem, we will tell you what action we will take and keep you up to date with any developments.
We will give you a clear written explanation for our action. If we need to pay any undisputed amount due under the policy, we will do this quickly and this will not affect your complaint.
We will issue our final response.
We will keep you informed in line with the following service standards.
We will return your email within two working days.
When we receive your complaint, we will usually acknowledge this in writing on the same day, but in any case within five working days. The acknowledgement will include the relevant complaint handler's details and a copy of these procedures.
Within four weeks of receiving your complaint, we will send you a:
final response; or
holding response, which will explain why we cannot yet settle your complaint, and will give you a date by which we will contact you again. You will receive a final response or another holding response within a further four weeks.
EV Car Warranty take complaints very seriously and so do I. Any complaint is thoroughly investigated by our Customer Services Department and if necessary by the Managing Director of the entire company! You still have your statutory rights of complaint such as contacting Citizens Advice, Trading Standards or the County Court, but unlike all other warranties, this is a Service and Maintenance Warranty Plan and unlike all other warranties,
Investigation
A complaint handler will investigate your complaint. They will not have been directly involved in the issue you are complaining about.
Communication
If we need to ask you for more information, we will tell you why this is necessary.
If we need to take action to settle the problem, we will tell you what action we will take and keep you up to date with any developments.
We will give you a clear written explanation for our action. If we need to pay any undisputed amount due under the policy, we will do this quickly and this will not affect your complaint.
We will issue our final response.
We will keep you informed in line with the following service standards.
We will return your email within two working days.
When we receive your complaint, we will usually acknowledge this in writing on the same day, but in any case within five working days. The acknowledgement will include the relevant complaint handler's details and a copy of these procedures.
Within four weeks of receiving your complaint, we will send you a:
final response; or
holding response, which will explain why we cannot yet settle your complaint, and will give you a date by which we will contact you again. You will receive a final response or another holding response within a further four weeks.
We have no excess on our policies.